Legal

Refunds and cancellations

This policy applies to Packet Servicehub seats invoiced offline. This website does not take payment. Fees on the seats page are informational. When you pay an invoice, these rules apply unless a written engagement letter says otherwise.

Eligibility

You may request a refund if you paid for a seat and you have not yet received a substantial part of the teaching. “Substantial” means: for Open Desk, download or access to more than one module; for Signal Bench, attendance at the first live review or access to more than one module, whichever happens first; for House Residency, the start of week one on-site or remote.

Timeframe

Send a refund request within fourteen days of the invoice payment date, or before the first live session if that date is sooner. Requests after that window are considered only for documented desk error (wrong lab delivered, cycle cancelled by us, or materials never provided).

Full refund

A full refund of the seat fee is available when you cancel before any module access is granted and before any live review. If we cancel a cycle and cannot offer a dated alternative within thirty days, you receive a full refund.

Partial refund

If you have opened one Open Desk module only, we may refund seventy percent of that lab fee. If Signal Bench has completed one live review, we may refund forty percent. House Residency after week one and before week three may be refunded at thirty percent of the house fee. Partial refunds are calculated on the seat you paid, not on catalog list prices from a later date.

Non-refundable items

Bank transfer fees, currency conversion costs, travel to Bang Kapi, accommodation, and third-party tools you bought for your own stack are not refundable. Guest-hour speakers booked at your request after residency has started are not refundable. Custom worksheets produced for your export after the first review are not refundable as a separate line; they sit inside the seat calculation above.

Refund process

Write to info@packet-servicehub.digital with the subject “Refund”, your invoice number, and the seat name. You may also phone 023 741 442. We confirm receipt within two working days and decide within ten working days. Approved refunds go back by the same method you paid, unless that method is closed, in which case we will agree a bank transfer to the original payer.

Processing time

Once approved, we instruct the return within five working days. Banks in Thailand often take an additional three to ten working days. International returns may take longer depending on the receiving bank. We will send the transfer reference when it exists.

Refund method

We do not refund in cash at the office. We do not refund onto a card we never charged, because this site does not charge cards. The payer on the invoice is the payee on the refund unless you provide a written assignment we accept.

Cancellation

You may cancel a future cycle by email. If cancellation falls inside the eligibility window, the refund rules above apply. If you simply stop attending after access has been granted and the window has closed, we do not refund unused office hours. You may pause a Signal Bench cycle once, by agreement, to the next dated intake; that pause is not a refund.

Exceptions

We will consider a goodwill exception for serious illness, bereavement, or a store-policy event that makes the lab legally unusable for your app, if you write within thirty days and can show the constraint. Goodwill exceptions are not automatic. Fraudulent enrolment, sharing of materials in breach of the terms, or abusive conduct toward staff or other operators voids refund eligibility.

Contact for refund requests

Email info@packet-servicehub.digital. Phone: 023 741 442. Address: Street: 52/65 Ramkhamhaeng Soi 60/4, Ramkhamhaeng Road, Bang Kapi; City: Bang Kapi; State/province/area: Bangkok; Zip code: 10240; Country: Thailand.